FAQ

How do I sign into class?

• You can easily book through our app. If you need to cancel a class the easiest and fastest way would be to do it through our app but you may also text us at (619) 431-3724.

When can I sign up for a class?

• Schedule is live every Sunday at 5pm for the following Tuesday-Monday.

• Black card members may book their bikes at 4pm.

• Annual Royalty members have a concierge service that will pre-book their bikes for the following week.

What are the options for parking in La Jolla?

• There are various options for street parking, metered parking and a parking structure just down the street (open 9:30 am- 6:30 pm). We recommend that you leave yourself enough time to find parking and check into the studio.

Where is Edge located in Eastlake?

• You will find Edge inside RevBody gym, at 851 District Place #107, Chula Vista, CA 91914

Do I need cycling shoes to ride?

• Yes, you do need cycling shoes with SPD cleats (mountain bike) or Delta cleats (road bike) found on most normal cycling shoes. We have rentals available.

What is your cancellation policy?

• Please cancel your bike through the app before 5:30 pm the day before you ride to avoid be marked a no-show. Bikes that are canceled later than 5:30 pm the evening before class will be charged $15 for late cancelation.

• Failure to notify for cancellation will result in a $20 no-show fee and class credit will be lost.

Do I need to remove myself from the waitlist if I no longer can attend a class?

• Yes! Please remove yourself (through the app) from the waitlist if you do not intend on taking a class. Waitlist cuts off one hour before class start time. No-shows will be charged a fee. Please be courteous of those who do want to take a class.

What if I’m running late to class?

• The studio opens 5 minutes prior to class start time. You need to check in a this time. Doors close promptly at 5 minutes after class start time. At the 5 min mark, no-show bikes are subject to being given away if walk-ins/ waitlist are present.

• First time riders must arrive 10 min before class in order to be checked in, fitted for shoes and have their bikes properly set up. We will not allow late check-ins for first time riders. NO EXCEPTIONS, this is for the safety of all our staff and members.

Do you have water at the studio?

• Yes, we have water dispensers at both studios, where you can fill up your own bottle. We also have water bottles and energy drinks for sale.

Do you provide towels?

• We have a complimentary towel service at our La Jolla location. At Eastlake you may bring your own towel.

Do you have showers?

• We have showers at our La Jolla location with towels and amenities.

• Our Eastlake location has large bathrooms perfect for freshening up.