Policies

 

Cancellation Policy

  • Bikes must be canceled by 5:30 pm the evening before the booked ride. Cancellations can be made by app, text, or email. DMs are not a valid form of cancellation.

  • Bikes that are not canceled earlier than 5:30 pm the evening before will be considered a 'Late Cancel’ and will result in a $15 fee. 

  • Failure to notify for cancellation will result in a $20 No Show fee & class credit lost.

  • If you are a Classpass rider and you fail to cancel your class 2 hours before your scheduled ride or No Show, you will still be charged a $10 penalty.

General Policies

  • Cell phones and electronic watches have to be dimmed while the class is in session. NO texting in class. No flash permitted.

  • Studio opens 5 min prior to class start time and is closed promptly 5 minutes after class start time. At the 5 minute mark, no-show bikes are subject to being given away if walk-ins/waitlist are present.

  • First time riders must arrive 10 min before class in order to be checked in, fitted for shoes and have their bikes properly set up. We will not allow late check-ins for first time riders. NO EXCEPTIONS, this is for the safety of all our staff and members.

  • If you are a walk-in/waitlist please be prepared with shoes on to enter the room. Front desk must walk you to your bike after class has started.

  • Riders MUST store personal belongings in lockers. Nothing may be placed on floor or back bar (including front row riders).

  • Riders may not switch bikes without notifying front desk. If the bike is occupied both riders must consent in switching bikes. Please be considerate as riders book their bikes in advance due to personal preferences.

  • Water is required in all classes due to the high-intensity workout. You are more than welcome to bring your own or purchase it upon arrival at our snack bar. 

  • Indoor cycling shoes are required to take the class. Edge bikes are compatible with SPD/Delta clips. Indoor cycling shoes are available to rent upon check-in. 

SPECIAL EVENT CLASSES

  • No decorations should be placed on mirrors or above mirrors.

  • No alcohol inside or outside the premises will be allowed.

  • For any special celebrations after class in our Eastlake location, please use the “lawn corner” (next to carwash).

  • No more than one sparkler candle may be lit inside the room at a time.